Got questions?

If you have any questions about iWall, see if they are already answered in the section below, or send an email to to get a reply within one business day.

What do I need to use iWall?

How to setup the Extended Desktop

iWall needs two displays to work, one to show the management window and another one to show the approved messages. Make sure your PC has dual-display support and follow these steps to enable the extended desktop:

How to receive messages from Twitter

How to receive SMS text messages with Twilio

iWall can use a Twilio SMS-enabled number to receive and send SMS text messages. To use a Twilio virtual number with iWall, follow these steps:

NOTE: Twilio SMS-enabled numbers are available in the following countries: Australia, Austria, Belgium, Canada, Chile, Czech Republic, Estonia, Finland, France, Germany, Hong Kong, Hungary, Indonesia, Ireland, Israel, Latvia (preview), Lithuania, Malaysia (preview), Netherlands (beta), Norway, Poland, Portugal (preview), Puerto Rico, Spain (beta), Sweden, Switzerland, Taiwan (preview), United Kingdom, United States. Check the pricing for your country.

How to receive messages and pictures via Telegram

iWall can use a Telegram Bot to receive messages and pictures from any of the Telegram supported platforms. To enable the Telegram connection, you will need to create a bot and obtain its access token. Follow these steps to do that:

NOTE: If you have already created a Telegram bot, get the access token for it using the /token command when chatting with @BotFather instead of creating a new bot with the /newbot command.

How to receive messages and pictures via Email

iWall can use a Fastmail Standard or Professional account to receive messages and pictures sent via Email. To enable the reception of email messages, follow these steps:

How to receive SMS messages using a Multitech modem

If Twilio mobile numbers are not available in your country, you can use a Multitech MTD-H5-2.0 modem for receiving SMS. To enable the reception of SMS messages with a MTD-H5-2.0 modem, follow these steps:

NOTE: You can buy a Multitech MTD-H5-2.0 modem online at Digikey or at Arrow.

How to moderate messages

  • Go to the Messages tab.
  • Select a message from the pending messages list.
  • Click Approve or Reject.

NOTE: You can also use Enter to approve the selected message, or Backspace to reject it.

How to post messages using the keyboard

  • Go to the Messages tab.
  • Type the message you want to post in the text field at the bottom of the tab.
  • Press Enter.

How to edit a message

  • Go to the Messages tab.
  • Select the message you want to edit.
  • Click Edit.
  • Edit the message text in the text field at the bottom of the tab.
  • Click Approve.

How to send a private reply to a message

  • Go to the Messages tab.
  • Select the message you want to reply to.
  • Enter your reply in the text field at the bottom of the tab.
  • Click Send.

How to block or unblock a user

  • Go to the Messages tab.
  • Select a message from the user you want to block or unblock.
  • Click Block or Unblock.

How to enable the word filter

  • Go to the Settings tab.
  • In Words of the Word filter section, enter the words you want to catch separated by comma.
  • In the Action drop-down list, choose what you want to do with the messages containing one or more of the words you entered in Words:
    • Replace words will replace the filtered words with asterisks.
    • Hold back message will put the messages in the pending messages list so you can review them.
    • Reject message will automatically reject the messages.
    • Ban address will ban the addresses of the messages, so no further messages will be displayed for those addresses.

NOTE: You can use the asterisk (*) to represent any group of characters inside a word or phrase.

How to show images and videos on the display window

  • Go to the Player tab.
  • Select the images and videos you want to show from the files list on the left, and then click Add.
  • Choose the delay between images in the Time per image drop-down list.
  • Click Play.

NOTE: The player can show JPEG, GIF, PNG and MP4 files.

How to display announcements

  • Go to the Settings tab.
  • In the Interval drop-down list of the Announcements section, choose the time between announcements.
  • In Announcements enter the announcements you want to display on the screen using a single text row for each announcement.

How to conduct a poll

  • Go to the Poll tab.
  • Enter the poll question in the Question text field. Example:
    What do you want to listen to now?
  • Enter the possible answers in the Options field writing one option per row. Example:
  • Click Start.
  • When you want to finish the poll, click Stop.

I have lost my license key. Can you send it to me again?

Sure, use the license key recovery form.